C2TALK · ENGLISH & FRENCH AGENTS

Customer service outsourcing for Canadian businesses.

Need customer service agents, a bilingual call centre or a BPO partner for your Canadian business? Give customers a team that understands your brand and listens to their needs. C2Talk brings together English and French agents, supervision and contact centre technology so you can outsource customer support without building a contact centre yourself.

Discuss your requirements 1-888-999-7029

THE RIGHT STARTING POINT

When this service fits

For businesses preparing to outsource customer service, add bilingual coverage or support an internal team. We start with the work your customers need done and the service standards you want to maintain.

What we can help you handle

Inbound customer enquiries

Help with product questions, order status and everyday service requests using your approved information and processes.

Complaint handling and escalation

Listen to the customer, capture the issue and follow the escalation rules agreed with your team. Decisions that require your approval stay with your business.

Customer follow-up

Follow up on enquiries, unresolved cases and post-sales questions so the next conversation has the right context.

PREPARE FOR OUR FIRST CONVERSATION

A clear scope before launch.

Bring your approximate contact volumes, average handling time, required languages, operating hours and current support tools. These details help us discuss staffing, coverage and pricing.

We then agree on workflows, training, access, escalation rules and the measures to track. Genesys Cloud routing and reporting support the service within the agreed scope.

YOUR QUESTIONS

Before you get started

Can C2Talk work alongside our internal team?

Yes. We can discuss full outsourcing, selected workflows or additional coverage. Responsibilities, access and escalation rules are defined before launch.

Is support available in English and French?

Yes. Language requirements are part of the staffing and routing plan. We agree on the coverage your customers need during discovery.

How is outsourcing priced?

Pricing depends on contact volume, service hours, languages, channels and the work involved. C2Talk prepares a proposal after reviewing your requirements.

Let’s talk about your customer support.

Based in Montréal, C2Talk helps Canadian businesses define customer support around their customers, English and Canadian French language requirements, and operating hours.

Tell us about your project