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C2 TALK
Service offers

Not every business needs AI on day one. That’s why we built four service levels that let you start simple and evolve over time without redoing everything.

 

C2 Talk integrates people, processes, and technology to manage your customer interactions end-to-end.

4

AI + Voice Bot

For companies ready for conversational automation and 24/7 service (1,2 & 3 included)

  • Voice Bot C2 Talk powered by Genesys AI.

  • Natural multilingual dialogue (English / French / Spanish).

  • Automatic handling of simple requests: hours, tracking, billing.

  • Seamless handoff to human agents with conversation context.

✅ Benefit: 24/7 service, reduced costs, consistent customer experience.

2

IVR Menu

For companies looking to guide customers efficiently (1 included)

  • Automated IVR menu (“Press 1 for Sales, 2 for Support”).

  • Dynamic routing by language, region, or product.

  • Branded messages and holiday scheduling.

✅Benefit: reduces waiting time and increases professionalism.

1

Smart Call Queue​

Simple, efficient, humain-based call handling

  • Direct call reception via a single number.

  • Intelligent queue routing (priority, overflow, voicemail).

  • Real-time tracking of call volume and wait times.

✅ Best for: overflow handling or simple inbound support.

3

Voice Recognition IVR

For a smoother, more natural customer journey. keyword-based voice routing (included 1 & 2)

  • Keyword recognition (“sales”, “invoice”, “support”).

  • Caller identification by number or name.

  • CRM integration and voice pre-qualification..

✅ Benefit: modern experience, fewer errors, faster call handling.

Start at the level that fits you today. Grow without friction.
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