PROOF POINTS
Tangible business results: Each improvement you see here isn’t random it’s engineered.
For example, higher satisfaction comes from empathy training, that’s how we guarantee consistent ROI.
+20%
Customer satisfaction (CSAT)
-33%
Average Handle Time (AHT)
-60%
Average Response Time
+20%
First Contact Resolution (FCR)
WHY COMPANIES TRUST C2 TALK
Every part of our model is designed to make your customers feel understood and your business perform better.
Dedicated project supervision and continuous coaching ensure your customers always feel the same tone, empathy, and quality.
Consistent Excellence
Our agents are selected and trained using psychology-inspired methods to listen, understand, and connect, not just read scripts.
Empathy Engineered
Powered by Genesys Cloud and integrated with your existing tools, we plug into your ecosystem instead of forcing you to rebuild it.
Technology That Adapts
Your customers feel understood
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Every interaction is personal, empathetic, and emotionally intelligent.
Your operations stabilize
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Fewer escalations, consistent quality, 24/7 if needed.
Your data becomes actionable
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Real-time analytics show what drives loyalty.
Your brand voice unifies
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Voice, email, chat, and social; one tone, one promise.
You gain efficiency
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Smart routing, AI assistance, and optimized staffing increase efficiency from day one.
C2 TALK
Service offers
Not every business needs AI on day one. That’s why we built four service levels that let you start simple and evolve over time without redoing everything.
C2 Talk integrates people, processes, and technology to manage your customer interactions end-to-end.
4
AI + Voice Bot
For companies ready for conversational automation and 24/7 service (1,2 & 3 included)
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Voice Bot C2 Talk powered by Genesys AI.
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Natural multilingual dialogue (English / French / Spanish).
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Automatic handling of simple requests: hours, tracking, billing.
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Seamless handoff to human agents with conversation context.
✅ Benefit: 24/7 service, reduced costs, consistent customer experience.
3
Voice Recognition IVR
For a smoother, more natural customer journey. keyword-based voice routing (included 1 & 2)
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Keyword recognition (“sales”, “invoice”, “support”).
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Caller identification by number or name.
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CRM integration and voice pre-qualification..
✅ Benefit: modern experience, fewer errors, faster call handling.
Start at the level that fits you today. Grow without friction.
Human-first, tech-enabled customer service.
Customer Service
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Fully managed contact center solution Tailor-made service, answering customer calls, chat and emails
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Ensure after-sales follow-up, propose cross-offers or additional offers
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Investigate and resolve customer complaints, gather feedback or suggestions
Technical Support
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Tailor-made service Technical support, answering customer calls, chat and emails Ensure after-sales follow-up, propose cross-offers or additional offers
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Investigate and resolve customer complaints, gather feedback or suggestions
Administrative Assistant
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Administrative Assistant Manage appointments, agendas, emails Tailor-made service
Why Partner
with C2 Talk
Elevate your customer experience
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Let the writing speak for itself. Keep a consistent tone and voice throughout the website to stay true to the brand image and give visitors a taste of the company’s values and personality.
Reclaim more than 70% of time & resources spent on patching
This is a space to share more about the business: who's behind it, what it does and what this site has to offer. It’s an opportunity to tell the story behind the business or describe a special service or product it offers. You can use this section to share the company history or highlight a particular feature that sets it apart from competitors.
Let the writing speak for itself. Keep a consistent tone and voice throughout the website to stay true to the brand image and give visitors a taste of the company’s values and personality.
Manage your pipeline continuously with full governance
This is a space to share more about the business: who's behind it, what it does and what this site has to offer. It’s an opportunity to tell the story behind the business or describe a special service or product it offers. You can use this section to share the company history or highlight a particular feature that sets it apart from competitors.
Let the writing speak for itself. Keep a consistent tone and voice throughout the website to stay true to the brand image and give visitors a taste of the company’s values and personality.
Let’s talk about your customer experience.
Tell us how you support your customers today. We’ll show you how C2 Talk can elevate it simply, quickly, and measurably.
Avoid business disruptions
Protecting Your Business and Customer Base
By implementing robust business continuity strategy your organization safeguard against disruptions technology failures.
